WorkBuilt / Account & privacy
Delete your account.
Request deletion of your WorkBuilt account and its associated personal data. You do not need to sign in or reinstall the app to send a request.
Request account deletion
- Email privacy@work-built.com, preferably from the email address linked to your WorkBuilt account.
- Use the subject WorkBuilt account and data deletion request. Include your account email and, if known, your profile handle.
- Send the email. We will reply with any verification steps and confirm the outcome.
This opens a prepared email. Your request is not sent until you send the email. If no mail app opens, use your webmail and the address above.
Never include a password, sign-in code, card details or identity documents in your initial email.
What happens next
Verification and timing
We respond within 30 days of receiving your request, or sooner where required by law. We complete verified deletion requests within that window unless a lawful extension is necessary; we explain any extension and the revised date within the original response period.
Confirmation
We confirm when deletion is complete and explain any records that must be retained, the reason and the applicable retention period. Deletion removes your ability to use the account and recover its deleted training history.
Cannot access your account email? Tell us in your request so we can arrange another verification method. If you used Sign in with Apple and Hide My Email, include the private relay address if you know it. We will not ask for your password.
Data covered by deletion
Your request covers your WorkBuilt account and its associated personal data, including the categories below. Limited retention exceptions are described in the next section.
- Account and profile
- Your WorkBuilt sign-in account, profile details, profile images, training preferences and linked device notification registrations.
- Training and Coach history
- Your Program enrollments, workout history, exercise results, personal records and Coach conversations associated with the account.
- Community content and uploads
- Your posts, comments, messages and uploaded media, subject to the limited safety and legal exceptions explained below.
We also address associated data held by service providers processing it for WorkBuilt. Deleting a WorkBuilt account does not delete your Google or Apple account, or copies other people have independently saved or shared outside WorkBuilt.
Data that may be retained
- Backup copies · up to 90 days
- Backup copies may remain for up to 90 days after deletion is completed in our active systems. They are kept out of day-to-day use and removed through the backup-retention cycle.
- Billing and legal records
- We retain only records needed for tax, accounting, chargebacks, legal obligations or legal claims, for the period those obligations or claims require. This does not justify keeping your full training or Coach history.
- Security and safety records
- Limited fraud, abuse, moderation or security records may be kept where necessary for an active case or applicable legal requirement. We explain the reason and applicable retention period in our response, rather than retaining everything indefinitely.
Only the minimum necessary information is retained for these purposes. A legal obligation or active case can require a different period; we explain any applicable exception in our response.
Have a paid subscription?
Account deletion does not automatically cancel an Apple App Store or Google Play subscription. Cancel recurring billing separately to prevent future charges. You can send your deletion request without waiting for cancellation, and deleting your account does not automatically issue a refund.
If your subscription was purchased elsewhere, or you need help identifying it, mention this in your email. We can help you find the appropriate cancellation or refund process.